Chiropractic Patient Management

When Patients Give You Resistance

Monday, May 2, 2011

From time to time, you will encounter a patient who will either question your recommendations, method of care, or the profession as a whole. Most doctors either defend it or just give up (which admits fault or shows some element of agreement). I don’t recommend either one. Instead, I would calmly admit to the strengths [...]

Read the full article →

There’s No Such Thing A Practice Expense

Wednesday, April 13, 2011

I spoke to a struggling doctor yesterday who told me that his overhead was “high.” I then asked, “how much is high?” He then said, “well, I’m not really sure, I just know how much I take home.” I then asked, “so you don’t know exactly how much you’re overhead is?”…he said that he really [...]

Read the full article →

Patients Don’t Care About You

Tuesday, April 5, 2011

This is a hard fact to accept; patients do NOT care about you. Some may like you. Some may even refer patients to you. But, ALL of them for sure: Care way more about themselves… Aren’t 100% sure that what you offer is the absolute right choice… Will leave you and never come back if… [...]

Read the full article →

Why You Must Target Different Types of Patients

Tuesday, March 15, 2011

Attracting new patients requires attention in many areas, including the following: Name of your practice Location of your practice Appearance of your practice (colors, décor, cleanliness, etc.) Knowing, meeting, and exceeding expectations Professionalism Office procedures/systems Clinical outcome Price point Convenience Phone call management Patient communication New patient processing People skills/Rapport Building …I can go on [...]

Read the full article →