It is very common for C.A.s to TOTALLY drop the ball.
I once did $1,700 seminars on the subject but have decided to, next month, give you the BOTTOM LINE to those insights ABSOLUTELY FREE.
(So stay tuned)
But, for now I want you to know that most C.A.s say WAY TOO MUCH over the phone.
Prospect and patients call your office, over the phone your C.A. scratches their itch and no appointment of any kind is made.
What goes on over the phone would shock you.
It’s called “Verbal Vomit.”
Your practice can be up to 25% busier if your phone is managed properly.
Not only is it foolish to have your phones go to an answering machine during lunch after work, and on weekends (do the math, how many hours is this? It’s a lot), it’s more foolish to let your C.A. do and say what he or she wishes over the phone.
There’s a system to proper phone management.
And next month we will discuss it in detail including:
- How to track EVERY incoming call
- What NOT to say over the phone
- Office strategies that eliminate most unnecessary incoming phone calls so your front desk can focus on new patient phone opportunities.
- And a lot more.
Practicing with elegance means you don’t create new systems over bad procedures.
Let’s first begin with eliminating procedures that don’t work and replacing them with “no resistance” simple strategies.
Yes, you can build a practice without the need to influence, persuade, or become a master “closer”.
STAY TUNED.
Watching Your Back,
Ben Altadonna, D.C.
“The Practice Building Alliance”
